Bodeuy Refund Policy

At Bodeuy, where joyful colors meet comfortable women’s and kidswear, we want every purchase to bring you happiness—including if you need to request a refund. Our refund policy is designed to be simple, fair, and family-friendly, making it easy to resolve issues if a piece doesn’t fit, match your expectations, or work for your little one. Below, we outline all details to help you understand how refunds work, from eligibility to timing.

1. Eligibility for Refunds

To qualify for a refund, your item(s) must meet the following criteria—we’ve tailored these rules to balance your needs with the safety of our kidswear and quality of our women’s pieces:

  • Timeframe: You must request a refund within 30 days of the delivery date (we use the delivery date from your tracking information to confirm this).
  • Item Condition:
  • All items must be unused, unwashed, and in their original packaging (e.g., kidswear tags attached, women’s dresses in original garment bags).
  • No signs of wear, stains, or damage (this ensures we can keep kidswear safe for other families and maintain the quality of our products).
  • Exceptions:
  • Final Sale Items: Products marked “Final Sale” on the product page (often seasonal bundles, limited-edition kidswear, or clearance women’s pieces) are not eligible for refunds.
  • Custom/Personalized Items: Refunds are only offered for custom items (e.g., kidswear with a name embroidered) if they have a manufacturing defect (e.g., incorrect embroidery, faulty stitching)—not for changes in preference.
  • Damaged/Incorrect Items: If you receive an item that’s damaged (e.g., a tear in kidswear fabric) or incorrect (e.g., wrong size/color), you’re eligible for a full refund without meeting the “unused” condition (see Section 3 for details).

2. How to Request a Refund

Requesting a refund is straightforward—we’ve minimized steps to save you time, especially if you’re a busy parent:

  1. Initiate the Request: Email our team at [email protected] with the following information (this helps us process your refund faster):
  • Your order number (found in your confirmation email or account).
  • The name of the item(s) you want to refund (e.g., “Pastel Rainbow Kidswear Hoodie” or “Coral Women’s Midi Dress”).
  • Reason for the refund (e.g., “too small for my 6-year-old,” “color doesn’t match photos”).
  • Optional: Photos of the item (if it’s damaged/incorrect—this speeds up verification).
  1. Receive Confirmation: We’ll reply within 24–48 business hours with a pre-paid return label (for U.S. orders; international orders will get a discounted shipping code) and instructions for packing your item(s).
  2. Ship the Item: Pack the item(s) securely (we recommend using the original box if possible) and attach the return label. Drop it off at the designated carrier location (e.g., USPS, UPS).
  3. Track Your Return: Once shipped, share the return tracking number with us via email (optional but helps us confirm receipt faster).

3. Refund Processing for Special Cases

We understand some situations need extra flexibility—here’s how we handle common special cases:

  • Damaged/Incorrect Items: If you receive an item that’s broken, stained, or not what you ordered, email us with photos of the issue and packaging. We’ll process a full refund within 3 business days without requiring you to return the item (we know sending back damaged goods is a hassle, especially for busy families). We may ask you to discard or donate the item (to avoid waste).
  • Lost/Delayed Returns: If your return package is lost in transit (per carrier tracking), provide us with the tracking number—we’ll verify with the carrier and process a refund if the package is confirmed lost (usually within 5–7 business days of verification).
  • Kidswear Size Issues: If a kidswear item is too small/large (even if you followed the size guide), we’ll process a full refund once we receive the unused item—we also offer a 10% discount on your next kidswear purchase to help you find the right size.

4. Refund Amount & Timing

We want you to know exactly what to expect when it comes to your money:

  • Refund Amount: You’ll receive a full refund of the item’s purchase price (including any applicable taxes). Shipping costs for the original order are only refunded if the issue is our fault (e.g., incorrect item, manufacturing defect)—if you’re returning an item for personal preference (e.g., wrong size), original shipping costs are non-refundable.
  • Refund Method: Refunds are sent to your original payment method (e.g., credit card, PayPal). If you paid with a gift card, the refund will be credited back to the gift card.
  • Timing:
  • Once we receive and inspect your return (3–5 business days after delivery to our warehouse), we’ll initiate the refund.
  • Refunds take 5–7 business days to appear in your account (varies by bank/payment provider—credit cards may take longer than PayPal).

5. Refund Exceptions & Limitations

To keep our policy fair for all customers, please note these limitations:

  • We cannot process refunds for items returned after the 30-day window (unless you contacted us before the window closed and received an extension).
  • Items returned without a valid return label (or with incomplete order information) may be delayed or rejected.
  • Refunds cannot be issued for items that show signs of wear, washing, or damage caused by misuse (e.g., kidswear torn from rough play).

6. Contact Us for Refund Questions

If you have questions about your refund status, need help initiating a request, or have feedback on our policy, email us at [email protected]. Our team will respond within 24–48 business hours and work to resolve your issue quickly.

At Bodeuy, we believe refunds should be as stress-free as shopping with us. We’re here to make sure you feel confident in every purchase—whether you’re buying a women’s dress for yourself or a kidswear set for your little one.

Thank you for trusting Bodeuy,

The Bodeuy Team