Bodeuy Customer Service Policy

At Bodeuy, where joyful colors dress women and kids in comfort, we believe great clothing deserves even greater care. Our customer service policy is built around your peace of mind—whether you’re troubleshooting a kidswear size, returning a women’s dress that didn’t fit, or simply asking how to keep our bright hues vibrant. We’re here to turn every interaction into a smooth, happy experience, just like the outfits we create.

1. How to Reach Us: Fast, Friendly Support

We know your time matters—especially when you’re shopping for your family. Our team is ready to help with any question, big or small:

  • Primary Contact: Email us anytime at [email protected] (we respond within 24–48 business hours, even on weekends for urgent inquiries like missing orders).
  • What We Can Help With: Order tracking, size recommendations (for both women’s and kidswear), return/exchange requests, fabric care tips, product availability, and feedback on your shopping experience.

2. Returns & Exchanges: Made for Families

Kids grow fast, and preferences change—that’s why we keep returns and exchanges flexible. You have 30 days from delivery to send back items, no questions asked, as long as they meet these simple guidelines:

Eligibility Rules

  • Items must be unused, unwashed, and with original tags attached (critical for kidswear, as we ensure safety for all little ones who wear our clothes).
  • Final sale items (marked “Final Sale” on product pages, often seasonal kidswear bundles or limited-edition women’s pieces) cannot be returned or exchanged.
  • Custom items (e.g., personalized kidswear with names) are only eligible for return if they have a manufacturing defect (e.g., faulty stitching, incorrect personalization).

How to Start a Return/Exchange

  1. Email [email protected] with:
  • Your order number (found in your confirmation email).
  • The item name (e.g., “Rainbow Striped Kidswear Leggings” or “Sunflower Yellow Women’s Dress”).
  • Reason for return/exchange (e.g., “too small for my 5-year-old” or “wrong color”).
  1. We’ll send a pre-paid return label (for U.S. orders; international orders get a discounted shipping code) and a step-by-step guide to packing your items.
  2. Ship your package—once we receive and inspect it (3–5 business days), we’ll process:
  • Refunds: Sent to your original payment method (takes 5–7 business days to show up in your account).
  • Exchanges: We’ll ship your new size/color within 2 business days (we even prioritize kidswear exchanges to avoid wardrobe gaps for growing little ones).

3. Size Help: No More Guessing

Sizing is tricky—especially for kids! We’re here to help you get it right the first time:

  • Size Guides: Every product page has a detailed chart:
  • Women’s wear: Bust, waist, hip, and length measurements (e.g., “Size M fits 36–38” bust”).
  • Kidswear: Age, height, and weight recommendations (e.g., “Size 4T fits 39–42” height, 35–40 lbs”—plus notes like “size up if your kid is tall for their age”).
  • Personalized Tips: Unsure? Email [email protected] with your (or your child’s) measurements, and we’ll suggest the perfect size. For kidswear, we’ll even share feedback from other parents (e.g., “This jacket runs a little small—we recommend sizing up”).

4. Order & Delivery Support

We want your Bodeuy package to arrive as bright and on-time as our colors:

  • Tracking Your Order: Once your order ships, you’ll get an email with a tracking link (linked to USPS, UPS, or your local carrier). If you don’t see it within 2 days of ordering, email us—we’ll track it down for you.
  • Delivery Issues:
  • Missing package: If your tracking says “delivered” but you haven’t received it, let us know within 3 days—we’ll file a claim with the carrier and send a replacement (free of charge) if needed.
  • Damaged items: Take a photo of the damaged product and packaging, then email it to [email protected]—we’ll send a new item or issue a full refund without requiring you to return the damaged one (we know returning broken items is a hassle for busy families).

5. Quality Guarantee: For Long-Lasting Joy

We craft our clothes to stand up to kidswear playdates and women’s busy days. If you notice a manufacturing defect (e.g., a zipper that breaks, a seam that comes loose) within 90 days of delivery, we’ll:

  • Repair the item (if possible, like fixing a kidswear button).
  • Send a replacement (for items that can’t be repaired, such as a torn dress).
  • Issue a full refund (if you’d prefer)—no questions asked.

To keep our colors bright: For kidswear, machine wash cold and tumble dry low; for women’s delicate pieces (like flowy dresses), hand wash or use a gentle cycle. Need more care tips? Just ask!

6. Accessibility: For Every Family

We want all customers to feel welcome. If you need help in a different format (e.g., larger text in emails, phone support for those who prefer speaking), let us know in your email—we’ll adapt to your needs.

At Bodeuy, customer service isn’t just a policy—it’s part of our promise to help you “wear joy.” Whether you’re a mom stocking up on kidswear or a woman treating yourself to a colorful outfit, we’re here to support you every step of the way.

If you ever have feedback on how we can do better, don’t hesitate to share—it’s how we grow.

With thanks,

The Bodeuy Team